FAQ

Contact

  • I would like to contact Indie Roller.

    Of course! Please email leona@indieroller.com who will reply within 24 hours on weekdays.

Terms & Conditions of Use

  • 1. Agreement to terms and conditions

    1.1 The website www.indieroller.com is owned and operated by Indie Roller Ltd. References to ‘we’, ‘us’, ‘our’ or ‘the website’ refer to Indie Roller Ltd. We are a company registered in England and Wales (company number: 12359481) and our address for correspondence is: Indie Roller Ltd, Office 7, Cumberland Lodge, Cumberland Road, Margate, Cliftonville, CT9 2JZ, United Kingdom.
    1.2 Your use of this website (indieroller.com) is at all times subject to our full terms and conditions applicable to your use of the website and all applicable laws. By accessing our website you agree to our terms and conditions set out below. If you do not agree to these terms and conditions, you must exit our website immediately.
    1.3 We reserve the right, from time to time, with or without notifying you, to change these terms and conditions at our sole discretion. The terms and conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website.

  • 2. Payments

    2.1 You agree not to hold us responsible for any banking charges incurred due to payments on your account.
    2.2 All prices that are displayed are inclusive of VAT.
    2.3 Payments can be made via Stripe (visa, visa electron, visa debit, visa delta, mastercard).
    2.4 We take reasonable care to make our site secure. All credit/debit transactions on this site are processed using Stripe a secure online payment gateway that encrypts your card details in secure host environment. If you are a registered Indie Roller user, we will not store your credit/debit card details on our system.
    2.5 We reserve the right to suspend or cancel your subscription at any time, for any reason we see viable. You will be notified if this is the case and a refund will be provided for any boxes not sent that have been paid for.
    2.6 If your recurring payment skips and your account cancels and you wish to continue your subscription please be aware we might not be able to offer you your original price.

  • 3. Indie Roller Subscriptions

    3.1 Cancelling
    If you have a subscription, you can cancel it at anytime. Log into your customer account on indieroller.com and cancel your subscription. You will be removed from the members Facebook group immediately upon cancelling but you will have access to all your membership content via this website until the date your membership expires.
    3.2 Capping
    From 1st June 2022, all subscription payments will be capped at £497. The value and frequency of payments will stay the same but be capped at £497.
    3.3 Subscriptions
    From 1st June 2022, Indie Roller Ltd no longer offers a subscription method of payment for new clients.

  • 4. The Joyful Selling for Creatives Professionals program

    4.1 Payment
    You agree to the fees and payment schedule selected at checkout. If paying by debit card or credit card, you give us permission to automatically charge your credit or debit card for all fees and charges due and payable to Indie Roller Ltd, without any additional authorization, for which you will receive an electronic receipt.
    4.2 Refund policy
    In order to receive a refund, you must: (1) complete the 7 day course; (2) submit a written request for a refund to leona@indieroller.com (3) complete 90 days of self-coaching; (4) create 24 intentional models; (5) attend 12 live calls; (6) submit at least 12 requests to be coached on Ask A Coach or in the FB community; (8) not have earned back your £497 investment, which was the payment that was due to Indie Roller Ltd upon registering for the participation in the program.
    In all other cases, you will not be granted a refund.

    Upon determining that you are to be issued a refund, Indie Roller Ltd will promptly issue an instruction to its payment processor to issue the refund. Indie Roller Ltd does not control its payment processor and will not be able to expedite any refunds.
    Upon receiving your requested refund, you understand and agree that you will not be able to re-join any Indie Roller Ltd programs in the future.

  • 5. Intellectual Property

    5.1 The website and its content is copyright of Indie Roller Ltd 2022. All rights reserved.
    5.2 Ownership of the Content
    The words, videos, voice and sound recordings, training materials, design, layout, graphics, photos, images, information, materials, documents, data, databases and all other information and intellectual property accessible on or through the Indie Roller Ltd website, any third-party website Indie Roller Ltd may use to distribute or host the Indie Roller Ltd Activities, contained in e-mails sent to you by Indie Roller Ltd, or provided at in-person events by Indie Roller Ltd, as well as the look and feel of all of the foregoing (“the Content”) is property of Indie Roller Ltd and/or our affiliates or licensors, unless otherwise noted, and it is protected by copyright, trademark, and other intellectual property laws.

Privacy Policy

  • What is your Privacy Policy?

    Your privacy is important to us.

    This website privacy policy describes how Indie Roller Ltd protects and makes use of the information you give the company when you use this website.

    We will never disclose your personal information without your explicit consent.

    If you are asked to provide information when using this website or via email, it will only be used in the ways described in this privacy policy.

    This policy is updated from time to time. The latest version is published on this page.

    This website privacy policy was updated on: 30th January 2020.

    If you have any questions about this policy, please email leona@indieroller.com or write to: Leona Baker, Office 7, Cumberland Lodge, Cumberland Road,
    Margate, Cliftonville, CT9 2JZ, United Kingdom

  • What data do you gather?

    We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

    We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

    We may collect the following information:
    Name and job title
    Contact information including email address
    Demographic information, such as postcode, preferences and interests
    Website usage data
    Other information relevant to client enquiries
    Other information pertaining to special offers and surveys

  • How do you use this data?

    Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

    Specifically, we may use data:
    For our own internal records.
    To improve the products and services we provide.
    To contact you in response to a specific enquiry.
    To customise the website for you.

  • What is a cookie?

    A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
    Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

  • How do you use cookies?

    We may use cookies to:

    Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

    Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

    Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

    Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
    To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

    Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

  • How do I control cookies?

    You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

    However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
    Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

    To learn more about cookies and how they are used, visit All About Cookies

  • What do you do with information you've gathered?

    When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

    Opt-in to receive marketing communications from us by email, telephone, text message or post.

    If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
    Sign in to our website and change your opt-in settings.
    Send an email to leona@indieroller.com.
    Or write to us at:
    Leona Thrift-ola
    Lucky Dip Club Ltd,
    18 Nightingale Place,
    Margate,
    CT9 2NP

    We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

    Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

  • How secure is my information?

    We will always hold your information securely.

    To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

    We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

  • Do you store credit/debit card details?

    No.

    We do not store or process any cardholder data on our website.

    During the payment process, Stripe securely stores and process card data on our behalf so that these details are never stored on our servers.