I would like to contact Indie Roller.
Of course! Please email email@example.com who will reply the same day on weekdays.
When will I be charged?
You are charged on the 1st of every month. If you joined us in 2020 on the early bird deal then you are charged on the 1st of every quarter and the billable months are January, April, July and October.
Will my subscription fee increase?
No. Your sub will stay the same unless you unsubscribe and you want to resubscribe and the rate has increased since you first joined.
Why did my payment fail?
If you are sure your account has sufficient funds, your credit card may have expired or you may have an incorrect billing address if you have moved. The system makes four attempts to bill you and if each is unsuccessful your account will be suspended. Upon each failed attempt to bill you, you will receive an email to let you know it has been unsuccessful upon which you can take action. Log into your account on the Indie Roller website to update any details necessary. Please email me if you need any assistance firstname.lastname@example.org.
What if I want a refund for my Indie Roller membership?
Indie Roller doesn't offer refunds but you can cancel your subscription at any time. Log into your account and go to 'My Account', 'subscriptions', 'view' and 'cancel'.
1. Agreement to terms and conditions
1.1 The website www.indieroller.com is owned and operated by Indie Roller Ltd. References to ‘we’, ‘us’, ‘our’ or ‘the website’ refer to Indie Roller Ltd. We are a company registered in England and Wales (company number: 12359481) and our address for correspondence is: Indie Roller Ltd, Office 7, Cumberland Lodge, Cumberland Road, Margate, Cliftonville, CT9 2JZ, United Kingdom.
1.2 Your use of this website (indieroller.com) is at all times subject to our full terms and conditions applicable to your use of the website and all applicable laws. By accessing our website you agree to our terms and conditions set out below. If you do not agree to these terms and conditions, you must exit our website immediately.
1.3 We reserve the right, from time to time, with or without notifying you, to change these terms and conditions at our sole discretion. The terms and conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website.
2.1 You agree not to hold us responsible for any banking charges incurred due to payments on your account.
2.2 All prices that are displayed are inclusive of VAT.
2.3 Payments can be made via Stripe (visa, visa electron, visa debit, visa delta, mastercard).
2.4 We take reasonable care to make our site secure. All credit/debit transactions on this site are processed using Stripe a secure online payment gateway that encrypts your card details in secure host environment. If you are a registered Indie Roller user, we will not store your credit/debit card details on our system.
2.5 We reserve the right to suspend or cancel your subscription at any time, for any reason we see viable. You will be notified if this is the case and a refund will be provided for any boxes not sent that have been paid for.
2.6 If your recurring payment skips and your account cancels and you wish to continue your subscription please be aware we might not be able to offer you your original price.
3. Indie Roller Subscriptions
If you have a subscription, you can cancel it at anytime. Log into your customer account on indieroller.com and cancel your subscription. You will be removed from the members Facebook group immediately upon cancelling but you will have access to all your membership content via this website until the date your membership expires.
From 1st June 2022, all subscription payments will be capped at £497. The value and frequency of payments will stay the same but be capped at £497.
From 1st June 2022, Indie Roller Ltd no longer offers a subscription method of payment for new clients.
4. The Joyful Selling for Creatives Program
You agree to the fees and payment schedule selected at checkout. If paying by debit card or credit card, you give us permission to automatically charge your credit or debit card for all fees and charges due and payable to Indie Roller Ltd, without any additional authorization, for which you will receive an electronic receipt.
5. Intellectual Property
5.1 The website and its content is copyright of Indie Roller Ltd 2022. All rights reserved.
5.2 Ownership of the Content
The words, videos, voice and sound recordings, training materials, design, layout, graphics, photos, images, information, materials, documents, data, databases and all other information and intellectual property accessible on or through the Indie Roller Ltd website, any third-party website Indie Roller Ltd may use to distribute or host the Indie Roller Ltd Activities, contained in e-mails sent to you by Indie Roller Ltd, or provided at in-person events by Indie Roller Ltd, as well as the look and feel of all of the foregoing (“the Content”) is property of Indie Roller Ltd and/or our affiliates or licensors, unless otherwise noted, and it is protected by copyright, trademark, and other intellectual property laws.
Your privacy is important to us.
We will never disclose your personal information without your explicit consent.
This policy is updated from time to time. The latest version is published on this page.
If you have any questions about this policy, please email email@example.com or write to: Leona Baker, Office 7, Cumberland Lodge, Cumberland Road,
Margate, Cliftonville, CT9 2JZ, United Kingdom
What data do you gather?
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
We may collect the following information:
Name and job title
Contact information including email address
Demographic information, such as postcode, preferences and interests
Website usage data
Other information relevant to client enquiries
Other information pertaining to special offers and surveys
How do you use this data?
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
Specifically, we may use data:
For our own internal records.
To improve the products and services we provide.
To contact you in response to a specific enquiry.
To customise the website for you.
What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
How do I control cookies?
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
To learn more about cookies and how they are used, visit All About Cookies
What do you do with information you've gathered?
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
Opt-in to receive marketing communications from us by email, telephone, text message or post.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
Sign in to our website and change your opt-in settings.
Send an email to firstname.lastname@example.org.
Or write to us at:
Lucky Dip Club Ltd,
18 Nightingale Place,
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.
How secure is my information?
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.
Do you store credit/debit card details?
We do not store or process any cardholder data on our website.
During the payment process, Stripe securely stores and process card data on our behalf so that these details are never stored on our servers.