FAQ

Contact

  • I would like to contact Leona at Indie Roller.

    Of course! Please email me leona@indieroller.com and I will endeavour to reply within 48 hours between the hours of 9am and 5pm.

  • I contacted you on social media but haven't received a response.

    Please email leona@indieroller.com instead : ) I do not have notifications switched on for my social media channels and receive a high volume of comments and messages so your query could be missed.

Subscriptions

  • How do I subscribe to the Make It Happen membership group?

    Visit the Membership page, scroll to the bottom and complete the 'Apply Now' form. I open for two new terms on 1st March and 1st September but if you'd like to join us inbetween those times it might still be possible.

  • How much does it cost?

    There is a £25 joining fee charged on the day you sign-up and then £25 per month charged on the 1st of the month.

  • I just joined Make It Happen, what can I expect to receive?

    Please sign-up to receive your weekly membership email and all will be explained in your welcome email including a good place to start with this work and in the group.

  • What else do I get as part of my Make It Happen subscription?

    We host lots of fun stuff for our Make It Happen members including monthly meet-ups around the UK, the opportunity to be a guest on our weekly podcast and an annual get together in Margate in January.

  • How do I cancel my subscription?

    Your subscription payment is charged on the 1st of the month and gives you access to the HUB, the Facebook group and all our resources for free for that month. If you'd like to leave, please log into your account on this website and go to your account and click 'cancel'. You will not be charged on the 1st of the following month and your membership and Facebook group access will be cancelled at the end of the month.

Billing

  • When will I be charged?

    Subscriptions are charged on the 1st of the month.

  • Why did my payment fail?

    If you are sure your account has sufficient funds, your credit card may have expired or you may have an incorrect billing address if you have moved. The system makes four attempts to bill you and if each is unsuccessful your account will be suspended. Upon each failed attempt to bill you, you will receive an email to let you know it has been unsuccessful upon which you can take action. Log into your account on the Indie Roller website to update any details necessary. Please email me if you need any assistance leona@indieroller.com.

Refund Policy

  • What if I want a refund for my Indie Roller membership?

    Indie Roller doesn't offer refunds but you can cancel your subscription at any time. If you are unsure how to make the most of your subscription please sign-up for your weekly membership email and the first message sent will include a strategy to work ON your business and how to thrive in a business membership community.

  • I can't go to the event I bought a ticket for.

    All tickets to Indie Roller events and workshops are non-refundable but please do post in the group to see if someone would like to buy your ticket.

T&Cs

  • 1. Agreement to terms and conditions

    1.1 The website www.indieroller.com is owned and operated by Lucky Dip Club Ltd, trading as Indie Roller. References to ‘we’, ‘us’, ‘our’ or ‘the website’ refer to Lucky Dip Club Ltd. We are a company registered in England and Wales (company number: 9338142) and our address for correspondence is: Lucky Dip Club, 18 Nightingale Place, Margate CT9 2NP.
    1.2 Your use of this website (luckydipclub.com) is at all times subject to our full terms and conditions applicable to your use of the website and all applicable laws. By accessing our website you agree to our terms and conditions set out below. If you do not agree to these terms and conditions, you must exit our website immediately.
    1.3 We reserve the right, from time to time, with or without notifying you, to change these terms and conditions at our sole discretion. The terms and conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website.

  • 2. Payments

    2.1 You agree not to hold us responsible for any banking charges incurred due to payments on your account.
    2.2 All prices that are displayed are inclusive of VAT.
    2.3 Payments can be made by Paypal (visa, visa electron, visa debit, visa delta, mastercard).
    2.4 We take reasonable care to make our site secure. All credit/debit transactions on this site are processed using Braintree a secure online payment gateway that encrypts your card details in secure host environment. If you are a registered Indie Roller user, we will not store your credit/debit card details on our system.
    2.5 If a payment is skipped from paypal, for any reason, you will be notified and payment will try to clear again within 5 days. If the payment is skipped for a five times, paypal will automatically cancel your account and you will have to manually set up payment again from your account.
    2.6 We reserve the right to suspend or cancel your subscription at any time, for any reason we see viable. You will be notified if this is the case and a refund will be provided for any boxes not sent that have been paid for.
    2.7 If your recurring payment skips and your account cancels and you wish to continue your subscription please be aware we might not be able to offer you your original price.

  • 3. Cancellation

    There are two options for stopping a monthly subscription:
    5.1 Pausing
    You can now pause your subscription if you are going away for a few months or just fancy taking a break. Your subscription will start back up after the amount of break months selected.
    5.2 Cancelling
    If you really wish to cancel rather than pause the subscription, you can also do this from your account.

  • 4. Loyalty codes & competitions

    6.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.
    6.2 Promotion codes have no cash alternative and must be redeemed by the date published, if provided.
    6.3 If you are a winner of a competition you must get in contact to provide a delivery address within one week to claim your prize, otherwise a new winner will be selected.

  • 5. Copyright

    7.1 The website and its content is copyright of Lucky Dip Club Ltd 2019. All rights reserved.
    7.2 All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.

Privacy Policy

  • What is your Privacy Policy?

    Your privacy is important to us.

    This website privacy policy describes how Lucky Dip Club Ltd protects and makes use of the information you give the company when you use this website.

    We will never disclose your personal information without your explicit consent.

    If you are asked to provide information when using this website or via email, it will only be used in the ways described in this privacy policy.

    This policy is updated from time to time. The latest version is published on this page.

    This website privacy policy was updated on: 7th February 2019.

    If you have any questions about this policy, please email leona@indieroller.com or write to: Leona Thrift-ola
    Lucky Dip Club Ltd,
    18 Nightingale Place,
    Margate,
    CT9 2NP

  • What data do you gather?

    We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

    We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

    We may collect the following information:
    Name and job title
    Contact information including email address
    Demographic information, such as postcode, preferences and interests
    Website usage data
    Other information relevant to client enquiries
    Other information pertaining to special offers and surveys

  • How do you use this data?

    Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

    Specifically, we may use data:
    For our own internal records.
    To improve the products and services we provide.
    To contact you in response to a specific enquiry.
    To customise the website for you.

  • What is a cookie?

    A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
    Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

  • How do you use cookies?

    We may use cookies to:

    Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

    Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

    Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

    Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
    To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

    Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

  • How do I control cookies?

    You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

    However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
    Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

    To learn more about cookies and how they are used, visit All About Cookies

  • What do you do with information you've gathered?

    When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

    Opt-in to receive marketing communications from us by email, telephone, text message or post.

    If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
    Sign in to our website and change your opt-in settings.
    Send an email to leona@indieroller.com.
    Or write to us at:
    Leona Thrift-ola
    Lucky Dip Club Ltd,
    18 Nightingale Place,
    Margate,
    CT9 2NP

    We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

    Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

  • How secure is my information?

    We will always hold your information securely.

    To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

    We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

  • Do you store credit/debit card details?

    No.

    We do not store or process any cardholder data on our website.

    During the payment process, Braintree securely stores and process card data on our behalf so that these details are never stored on our servers.